Orders, Prices, and Payments

Users can place all their orders at inddeleble.com. Each Inddeleble user declares they are fully authorized to use credit cards and that said cards have sufficient funds to cover all costs resulting from the purchase of products through inddeleble.com.

To place an order, follow the online purchase procedure and click on “Authorize Payment.” You will then receive an email acknowledging your order ( “Order Confirmation”). We will also notify you via email when the product is shipped (“Shipping Confirmation”). By clicking “Authorize Payment” during the purchase process, the user declares full and unconditional acceptance of these General Terms and Conditions of Sale.
The data recorded by Inddeleble constitutes proof of the transactions between Inddeleble and its users. Inddeleble will confirm your order via email.

The contractual information is provided in Spanish and will be confirmed at the latest at the time of delivery.

The product price will be the one indicated on the website at the time, except in the case of obvious error. While we strive to ensure all prices listed are correct, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and you will be fully refunded.

We are not obliged to provide you the product at the incorrect lower price (even after Shipping Confirmation has been sent) if the pricing error is obvious and unmistakable, and could reasonably have been recognized by you as such.

Prices include VAT but do not include shipping costs, which will be added at checkout. Shipping costs are calculated and shown in your cart before finalizing payment, based primarily on destination. We cannot combine separate orders, and shipping charges will apply individually, so we recommend grouping all items into one order.

Inddeleble reserves the right to modify prices at any time, but products will be invoiced based on the rates in effect at the time the order is placed (subject to availability).

Payments can be made via credit or debit card (Visa, Visa Electron, MasterCard, and Maestro), PayPal, or bank transfer. The purchase price will be charged to the customer’s account upon payment confirmation by the banking institutions. If the POS terminal (TPV) reports card denial, the order will be automatically canceled, and the customer will be notified online.
Products remain the supplier’s property until full payment is received.
Inddeleble reserves the right to refuse an order from any user with whom there is an existing dispute.

VAT and Invoicing

In accordance with Article 68 of Law 37/1992 of December 28 on Value Added Tax, deliveries will be considered located within Spanish VAT territory if the delivery address is within mainland Spain, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at the time depending on the specific product.

You expressly authorize us to issue invoices electronically.

Availability

Service availability: The items offered on this website are only available for shipping within mainland Spain and countries in the European Union. For shipments to the Canary Islands, Ceuta, Melilla, or non-EU countries, please contact us via email at contacto@inddeleble.com or by phone at +34 854 52 55 64.

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Product availability: Inddeleble will make every effort to fulfill all product requests. However, all product orders are subject to availability. If supply difficulties arise or items are out of stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value. If you do not wish to order these substitute products and/or if a product becomes unavailable after an order has been placed, the user will be notified via email of either cancellation or new delivery dates.
Refund processing speed depends on your bank and card provider. These timeframes are also detailed in the “Delivery” clause.

Security

To minimize the risk of unauthorized access, your credit card data will be encrypted. Once we receive your order, we will perform a pre-authorization to ensure sufficient funds are available. The actual charge will be made when the order ships. If you choose PayPal, your account will be charged when we confirm your order.

Bank details are encrypted and securely transmitted to the bank’s servers, then verified to prevent fraud. This process is protected by SSL (Secure Socket Layer) encryption – 128-bit technology – ensuring third parties cannot access your data online.

Inddeleble does not have access to the bank details linked to these payment methods, therefore it neither knows nor stores this information during the payment process.

Delivery

Inddeleble will ship products to the address specified by the buyer. We do not ship to P.O. Boxes. Each time an order is shipped, Inddeleble will send a confirmation email with a tracking number and link to the courier’s website.

Orders are usually shipped within 24 hours of payment confirmation, using NACEX for Spain, EURONACEX for Europe, and CORREOS for other destinations.

Shipping costs are the buyer’s responsibility, unless otherwise indicated previously by promotions or offers.

Once payment is confirmed, the purchase order will be available on inddeleble.com under “My Account” → “My Orders.” It will include VAT and shipping costs. Users will be asked to specify their delivery location (home, office, etc.). Delivery times depend on the destination:

Mainland Spain: 48 to 72 hours;
Balearic Islands: Mallorca: 48–72 hrs / Ibiza, Menorca, Formentera: 48–96 hrs;
EU countries: 2 to 6 days.

Nevertheless, delays can occur due to product customization, unforeseen events, or delivery location.

If we cannot meet the estimated delivery date, we will notify you and offer the choice to continue with the order under new delivery terms or cancel with a full refund. We do not deliver on Saturdays or Sundays.

Inddeleble will inform the customer when the order leaves the distribution warehouse by sending a shipping confirmation email (when your order is about to be dispatched) and another email containing a tracking number (with a link to the courier company’s website). In the event the recipient is absent, the courier will arrange a second and final delivery attempt. For the purposes of these Terms and Conditions, each delivery will be considered completed once the product has been made available to the customer (you or a third party designated by you) by the carrier, as recorded by the tracking system used by the carrier.

The recipient must inspect the package upon delivery and report any issues or damage. If the package is visibly tampered with or damaged, it may be refused.

Complaints should be sent to contacto@inddeleble.com.

Failed Delivery

In the event that 15 calendar days have passed since your order was available for delivery and it has not been possible to deliver the order for reasons not attributable to us, the buyer will be deemed to have withdrawn from the purchase contract and we will consider it terminated. As a result of this termination of the contract, the order will be returned, and any payments received from you will be refunded (except for shipping costs) within a maximum of 14 days from the date we consider the contract terminated. The costs arising from this withdrawal will be charged to the customer and deducted from their refund.

Transfer of Risk and Ownership

Product risk transfers to the buyer upon delivery.
Ownership is transferred once full payment of all amounts due, including shipping costs, is received by us, or upon delivery if this occurs at a later date.

Warranty

Warranties and after-sales service are governed by Royal Legislative Decree 1/2007 of November 16, approving the General Law for the Defense of Consumers and Users. Under this law, the seller is obliged to deliver products in accordance with the contract and is liable for any lack of conformity. The consumer and user has the right to product repair, replacement, price reduction, or contract termination.

Liability, Disputes, and Governing Law

Inddeleble is not responsible for contractual breaches caused by stock shortages, force majeure, strikes including postal, transport, or communication services, floods, or fires.
In case of dispute, users should first contact Inddeleble to seek an amicable resolution. The courts of Madrid have exclusive jurisdiction. These general terms and conditions of sale will be interpreted in the Spanish language and governed by Spanish law. Any disputes related to their validity, interpretation, or enforcement will be submitted to the Courts of Seville, which are hereby expressly granted exclusive jurisdiction.

Modification of the General Terms & Conditions of Sale

Inddeleble reserves the right to modify the general terms and conditions of sale without prior notice. It may change, delete, or add content and services provided through the website, as well as the way in which they appear or are located on its servers.

These changes must be accepted by the user each time they make a purchase through inddeleble.com.

Inddeleble users who disagree with the modifications to the General Terms & Conditions must notify it and cease to use the website and its services as of the date the new version becomes effective. If any of the terms of the general conditions are found to be illegal or unenforceable, such term will be considered null and void, and the terms agreed between the parties will apply; in the absence thereof, the provisions of the Spanish Civil Code will prevail.

Return Policy

You can return any product purchased on our site within 15 calendar days of the purchase, as per Spanish Retail Law.

To request a return, you must first email contacto@inddeleble.com. Inddeleble will respond via another email with detailed instructions for returning the product.

Products bought on our website can be exchanged for a different size or item if they are in perfect condition and we have available stock.

The conditions for a return to be accepted are:

– The product to be returned must be in perfect condition and in its original packaging.
– You have 15 calendar days from the date of purchase to request a return.
– Used or washed items will not be accepted.
– Discounted items are non-returnable.

Los gastos de devolución o cambio correrán a cargo del cliente, a no ser que el motivo de la devolución sea por un artículo defectuoso o equivocación en la preparación del pedido.

Return or exchange costs will be borne by the customer, unless the reason for the return is a defective item or an error in order preparation.

Refunds will be issued to the client’s bank account within 7 days of Inddeleble receiving the returned product. Under no circumstances will returns be accepted for products that have manifestely been used.

Products must be returned properly protected, in their original packaging, and in perfect condition (not damaged or soiled by the customer), with all accessories, labels, instructions, and documentation. They must be sent to the location specified by Inddeleble in the specific return instructions provided via email.

Should the return not be accepted by Inddeleble on the grounds that the item in question has been used, the item will remain at our warehouse, available for collection by the customer for a period not exceeding thirty days from the date of the return.

The sender will bear all costs and risks involved in returning the product and must take the necessary precautions to ensure that the returned item reaches us in optimal condition.

Product returns entitle the customer to a refund equivalent to the purchase price of the returned item(s). Any delivery charges incurred will not be reimbursed. Customers will receive an email notification indicating the amount of the refund.

Inddeleble reserves the right to refuse any returns that are notified or shipped outside the established time frame, or for products that are not in the same condition in which they were originally received.